All emails will be responded to Monday - Friday within 24 hours. Emails sent over the weekend will be responded to on the following Monday.
MCC is closed on New Year's Eve and Day, Mardi Gras Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.
SHIPPING & ORDERING INFORMATION
When and how will my order ship?
IN STOCK products made in our Louisiana ship 2-3 days from order.
PRE-ORDER products are made to order and ship 1-2 weeks from order. If you need a pre-order product sooner than the estimated ship date, please contact us to make rush order arrangements at email@example.com
If Items in your order may ship at different times depending on your request, manufacturer or production schedule. MCC is not responsible for any delays, lost, undeliverable or stolen packages once the package leaves the MCC studio or the offices of our trusted manufacturers. We will provide you a tracking number at the time of shipment so that you can track your package. Please click here to start a claim with the USPS.
Are rush orders available?
Rush orders are available for an additional fee or upgraded shipping charge. Please contact us at for additional pricing and to communicate the date you will need your order in hand to see if we can accommodate your request.
Do you ship internationally?
At this time MCC does not ship internationally. We hope to add this option in the future.
•••• Custom Watercolor Portraits ••••
MCC watercolors are hand painted on Arches fine quality watercolor paper. All orders are shipped flat in a cello sleeve with chipboard backing to prevent damage during shipping.
•••• Kitchen Towels ••••
MCC kitchen towels are 100% cotton flour sack towels that are made in the USA and locally printed in Shreveport, Louisiana.
••••• Ceramics •••••
MCC ceramic pieces are all hand painted, glazed and fired in our Louisiana studio. Each piece undergoes over 6 -10 hours of firing and 12-18 hours of cooling time. Ceramics with 22k gold luster go through an additional 4 hours of firing time. All pieces are microwave, dishwasher and food safe unless otherwise noted.
How do I host a ceramic plate party?
A plate party is a great way for you to earn FREE MCC products! If you are interested in hosting a ceramic plate party in your home please contact MCC for available dates.
For parties within Shreveport/Bossier there is a nonnegotiable 10 plate minimum and the party cannot last longer than 2 hours. Outside of Shreveport/Bossier (ex. Minden, Ruston and Monroe) there is a non-negotiable party minimum Minden (20 plates), Arcadia/Ruston (25 plates), Monroe (30 plates) and the party cannot last longer than 3 hours. Sometimes guests have things come up unexpectedly but if the party minimum is not met the hostess will be charged the difference. If the missing guests arrange for another meeting at the MCC studio to create their plates and meet the minimum the hostess will be refunded. The hostess will not receive the rewards until the minimum is met. If you are in South Louisiana or East Texas please contact me before scheduling your party to discuss the party minimum rates. The party hostess is responsible for picking up the plates from MCC and distributing them to the guests.
REFUND, RETURNS, CANCELLATION AND OTHER POLICIES
If a product arrives broken or damaged please contact us within 5 days to arrange a replacement. Please email photos of the broken item along with your order number to firstname.lastname@example.org.
Your privacy is important to us! We will never release your email address or personal information to ANYONE under any circumstances. We do not save credit or debit card information.
Do you offer wholesale products?
Yes! Magnolia Creative Co. products can be found in many retail shops and websites across the country. Please view our wholesale information page or send us an email at email@example.com.
All designs and artwork are copywrited by Emily Welch. They may not be altered or reproduced in part or in full without permission from Emily Welch and Magnolia Creative Co. LLC.